Knotts Hotel Restaurant Supervisor

 $24.00 / hour

This position will supervise the daily activities of the shift leaders and the employees of the 3 meal‑per‑day restaurant and room service. They will perform operational duties of the staff as business dictates. They will be responsible for ensuring that the staff gives quality service in accordance with the Knott's Berry Farm standards. They will ensure that the operations are clean and in compliance with Knott's Berry Farm and Orange County sanitation standards.

  Administrative Duties  

• Completes, reviews, and takes action to implement appropriate corrective measures to resolve operation concerns to all daily, weekly, and monthly reports associated with operating a profit center unit including, but not limited, activity and sales reports, damage and inventory reports, over / shorts, purchase orders, break and meal period violations, and location schedules.
• Communicates department status to the Manager and Director of Food & Beverage daily.
• Ensures meal and break periods are taken in accordance with Knott's Berry Farm and California State standards.

   Fiscal Duties

• Ensures all cash control procedures are followed without deviation to ensure accurate end of day revenue accounting and provide explanations of related over / short amounts.
• Makes daily downward adjustments and recommendations for upward adjustments to labor, ODC, and COG levels throughout the year to meet cost specific targets.
• Maximizes daily planned financial objectives per facility, including total revenue, per cap, cost of goods, labor hours, other direct costs and contribution including initiating daily adjustments to prime costs to meet business needs and departmental goals.

   General Leadership

• Assists in maintaining positive relationships with all other departments.
• To maintain effective communication within your team by holding regular briefing sessions and attending hotel meetings when required; communicates department status to direct report on a daily basis.
• Makes independent decisions; supervises direct reports daily work performance.
• To lead and motivate associates to create a team environment which promotes great associate morale and ensures a high level of commitment and pride in the hotel.

   Quality Control

• Review and act upon guest feedback relevant to assigned areas of responsibility, including concerns and compliments; visit guest tables and solicit feedback concerning food quality and service.
• Implements established safety, security and loss prevention policies and procedures including protecting establishment and guests by adhering to cash control procedures, alcohol beverage controls, local Health Department standards, and Knott's Berry Farm procedures and policies.
• Monitors dining areas for seating availability, quality in food and service, ensures timely production of all guest amenities, while assigning tasks; maintains the proper amount of time expediting on pick up line; ensures food is promptly prepared according to picture perfect presentation standards.
• Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance, EEO policies, and demonstrates commitment to excellent guest service in all aspects of employment.

   Staffing, Training, Development

• Ensures sufficient staffing levels and complete hiring associates up to the team leader level, as necessary; to carry out quality planned training and development in a systematic and professional manner in order to meet the needs of the business and assist in individual associates' personal development and to ensure training is recorded of all associates.
• Provides retraining, coaching and counseling regarding associates'  performance issues, addresses disciplinary situations, refers disciplinary issues upward and provides credible and significant input and back up documentation into discipline, promotion, demotion, and termination decisions.
• Ensures employees are properly trained for their assigned positions and / or tasks.
• Completes weekly staffing schedules as needed and assign work stations for all front of house restaurant and room service associates.
• Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
• Other duties may be assigned.

This position requires the following education and experience, or an equivalent combination of both:

Education       

High School Diploma or GED

Experience                

1 ‑ 2 Years Related Experience 

Minimum Age 

At Least 18 Years of Age

    Qualifications:

• Basic computer skills including Microsoft Windows, Outlook, Excel, and Word.
• Experience with POS system preferred.
• At least 1 to 2 years of experience of personnel supervision in Food and Beverage.
• Demonstrates strong written and verbal communication skills.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

    Certifications:

    California Food Handlers Card