Area Manager HR Operations

Carowinds is looking for an experienced and high-energy Human Resources Area Manager to join our HR team. The primary function of this role is to provide accurate reporting, data analytics and data integrity support for our human capital management system (HCM).  The Human Resources Area Manager will have an opportunity to partner with divisions to review and train employment standards regarding HCM. This position is a member of the Human Resources Leadership Team and reports directly to the Manager of Human Resources. 

Benefits:  

• 3 weeks paid vacation (6 sick days, 8 paid holidays)  

• Several medical coverage options to fit your needs best  

• 401K match  

• FREE entry to ALL our parks and water parks!  

Perks:  

• Complimentary tickets for friends and family  

• Discounts on food and park merchandise  

• Full-time and part-time employee events and gatherings  

• Managing data integrity, functionality, reporting, and user adoption of Ceridian Dayforce.  

• Serve as the park liaison for all matters with HCM to include change management, communications, implementation, process improvements, and become an internal Subject Matter Expert on Ceridian Dayforce.  

• Provide reporting, analytics and assistance with dashboards which deliver business intelligence needs in the areas of headcount, data changes, self-service usage, employment trends, etc. 

• Ensure communications with Corporate team and local teams regarding interfaces and updates to product enhancements are represented and timely.  

• Serve as the park point of contact to manage and resolve any issues with HCM system, monitor data integrity, interfaces, analyze data flows, test system changes and ensure all are operating correctly with the support of the technical team. 

• Troubleshoot and follow ticket resolution process to appropriately remedy any system related technical issues. 

• Assist in required review, testing and implementation of HCM system upgrades or patches. 

• Produce and support a variety of reports or queries using appropriate reporting tools and assist in development of standard report queue for ongoing needs. 

• Maintain awareness of current trends in HCM software with a focus on product and service development, delivery and support and application of key technologies. 

• Partners with the HR team and department managers to drive necessary improvements of HCM tool and ancillary systems to support HCM needs. 

• Oversees compliance by ensuring audits are conducted and ensure employment standards are pushing to incorporate state/federal/organizational requirements for continual process improvement. 

• Maintains knowledge of current and emerging laws and regulations, and periodically reviews and updates applicable standards, trends and issues affecting the company work environment and policies.  

• Be available to subordinate team members, park employees, and managers as a first point of contact for questions and guidance on fundamental HR topics. 

• Handle sensitive information with extreme confidentiality. 

• Participate in the Manager On-Duty program.  

• The above duties are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company as needed. 

• Bachelor’s degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, or related field. 

• Requires 4 to 5 years of direct experience in HCM/HRIS or a combined amount of human resources generalist experience working within HCM/HRIS solutions.  

• Related certifications, active professional memberships, or experience in the HCM/HRIS or Human Resources background is preferred. 

• Proven relationship management, diplomacy, tact, and consultative abilities. 

• Proficient in Microsoft Office products with high proficiency in Excel as well as HCM (Ceridian Dayforce) and timekeeping systems (UKG/Kronos). 

• Excellent communication skills to make presentations and interact with various groups and individuals. 

• Requires a working knowledge of local, State and Federal employment laws and regulations; ability to research and interpret employment laws and regulations and to develop action plans for implementation of those laws and regulations. 

• A proven analytical problem-solver concerning systems and data issues. 

• Ability to maintain a high degree of confidentiality. 

• Ability to multitask, prioritize, and follow through on assignments, must have a sense of urgency in a fast-paced environment. 

• Ability to be flexible and adjust and respond positively to changing business conditions. 

• Proactive and collaborative approach to issue resolution and process improvement. 

• Attention to detail and strong organizational skills are a must. 

• Ability to work nights, weekends and holiday periods to meet business needs.